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Broadcast Campaign

Add Broadcast Campaign

  • To add a broadcast campaign, follow the below steps:
  1. Click on the Services tab on the side navigation.
  2. Click Outbound Services and select Manage Campaigns.
  3. A list of all the campaigns appears along with the relevant details.
  4. Click on Add Broadcast Campaign.
  • The following screen will appear, prompting you to complete the necessary fields as shown in the screenshot below.
  1. General Details
FieldDescriptionOptions/Example
NameName of the campaign.Example: "Summer Sale Campaign"
DescriptionDetails of the campaign.Example: "Promotional campaign for summer sale."
Lead ListChoose the list for which the campaign needs to be run.Example: "New Leads", "Hot Leads"
Time GroupChoose the time group for which the campaign will be active.Example: "Morning", "Evening"
  1. Billing Settings
FieldDescriptionOptions/Example
Billing PackageSelect the billing package applicable for the campaign.Example: "Standard Plan", "Enterprise Plan"
Channel LimitDefines the number of channels allocated for this campaign.Example: "10", "20"
  1. Call Settings

Field

Description

Options/Example

Dial Status

Choose the lead status from the lead list for the leads that will be contacted through the Broadcast Campaign.

Example: "New"

Allow Number wise Trunk

Enabling this will help you make broadcast calls from the numbers assigned to your account & can distribute the channels among the numbers.

  • Options*-1.Add Caller Setting : Add more than one caller ID. 2.**Maximum Allocated Concurrent Calls Limit:**Displays the number of channels available to make calls. 3.Use Channels: Enter the number of channels that you want to use for your caller ID to make calls (if you choose 10 channels then you can make 5 calls). 4.Delete: Delete the caller ID..

Destination

Choose the destination from the dropdown menu, e.g., choose an auto-attendant to greet callers or a thank-you message system recording (IVR).

Example: "Auto-Attendant", "IVR"

Ring Timeout

Enter the number of seconds for which the call will ring before being considered unanswered or disconnected. (Max 30 seconds as per TRAI regulations).

Example: "30 seconds", "45 seconds"

Caller ID Number

Choose the caller ID number that will be displayed at the receiver's end.

Example: "+918069651100"

Concurrent Limit

Enter the maximum number of calls that can be made at a specific point in time.

Example: "2"

Account DND List

Select the account DND list for the campaign.

Example: "10 minutes", "30 minutes"

  1. Retry Settings
FieldDescriptionOptions/Example
Number of RetriesDefines how many retry attempts should be made.Example: "3", "5"
Retry Dial StatusSpecify the status of leads to which calls will be made again.Example: "Not Qualified", "Follow Up"
Retry After (min.)Time in minutes after which the system will retry an unanswered call.Example: "10", "30"
  1. Notification Settings
FieldDescriptionOptions/Example
Select an EventChoose an event for which a notification (SMS or WhatsApp) should be sent.Example: "Missed Call", "Received Call"
After RetrySwitch the toggle if you want a message to be sent after retrying the event.Example: "Enabled", "Disabled"
SMS Template (Missed Call)Choose the SMS template to send for a missed call event.Example: "Missed Call Alert"
SMS Template (Received Call)Choose the SMS template to send for a received call event.Example: "Thank You for Calling"
WhatsApp Template (Received Call)Choose the WhatsApp template to send for a received call event.Example: "Thank You Message (WhatsApp)"
WhatsApp Template (Missed Call)Choose the WhatsApp template to send for a missed call event.Example: "Missed Call Notification"
  1. Click Save.
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  • To edit/delete a campaign, click on Select an Action and click Edit or Delete.
    • To start a Broadcast Campaign, click on Select an Action against it and hit Start Broadcast.
      1. The status will be changed from Not Active to Active.
    • To view the call broadcast detail of a selected campaign, click on Select an Action and click Call Broadcast Detail.

Schedule Broadcast

  1. Click on Start Broadcast
  1. Choose to Start Now (runs for 365 days) or Schedule for later with a start and end date/time.

Updated 3 months ago