IP Pool Whitelisting

List of IP Pools

You can view the list of IP pools assigned to users and extensions. You can also select a specific user or extension to view their assigned IP pools.

The list of pools consists of the following fields:

Field	Description
Name	The name of the IP pool.
Description	A brief description of the IP pool.
Type	Specifies whether the pool contains a single IP or multiple IPs.
IP(s)	The IP addresses assigned to the pool.
Assigned To	The agent/extension or team member/user associated with the pool.
Action	Options to edit, disable, and delete.

Adding an IP Pool

To add an IP Pool, follow these steps:

Navigate to Settings > IP Pool Whitelisting.
Click on Add IP Pool.
Fill in the following details:
- Name: Enter a unique name for the IP pool.
- Description: Provide a brief description.
- Assigned To: Select either an Agent/Extension or Team Member/User.
- Type:
  - Single IP: Assigns one IP address (available for both agents/extensions and team members/users).
  - Multiple IPs: Allows multiple IPs separated by commas (only available when assigned to a team member/user).
- Team Members: Select the team members to associate with this IP pool (only available when assigned to a team member/user).
- Enter IPs: Input IPs in the format 192.168.23.22, 192.168.22.45.
- IP Mask: Enter the IP mask if applicable.

Click Save to apply changes or Cancel to discard them.

Managing an IP Pool

To manage an existing IP pool:

Click on the Edit button next to an IP pool.
Update the necessary details.
Click Save to apply changes.

To delete an IP pool:

Click on the Delete button next to an IP pool.
Confirm the deletion.