---
updatedAt: 2025-07-24T06:20:40.000Z
agentTools:
  projectIndex: https://docs.acefone.co.uk/llms.txt
---

# Template Management

This document is designed to streamline your template management process. Here, you'll find everything you need to master our WhatsApp Messaging Service templates.

## Pre-Requisite

* User credentials for Acefone Admin account.
* Access to Meta Business Account.
* Completed Onboarding of Interactions by adding WhatsApp Number.

## Template Management

The template management process is described in a stepwise manner below:

* Log in to the portal with your user credentials.

  ![](https://files.readme.io/1beb9bf47d64a1d19857f7fdbc41a7704175b35fd80a16326123393c5ff05105-image.png)
* Navigate to **Services>Template Management** from the side-navigation pane.

  ![](https://files.readme.io/f88814204acffd71f8a25c8d1cdb0f97320c0c4752add02ecd1008b82e2d3077-image.png)
* Click on **Create Template on Meta** button from top-right section. You will be redirected to **Meta Business Suite** Page.
* Log in using your Facebook credentials, on which the Meta business is setup.
* Create your customized Message Template on Meta.

| **Field**   | **Description**                                                                     |
| ----------- | ----------------------------------------------------------------------------------- |
| **Header**  | We only support text or media in the Header. Variables are currently not supported. |
| **Body**    | We support up to 8 variables in body.                                               |
| **Footer**  | It should be static text.                                                           |
| **Buttons** | We don’t support variables in buttons.                                              |

* Switch back to **Services>Template Management**, click on **Add Template** from the top-right section.

  ![](https://files.readme.io/0c05c31abf62aef659395399b2b351eff2865033692e512ad654602b5d9e14c3-image.png)
* Select the Template Type as **Interactions: WHATSAPP** from the dropdown.

  ![](https://files.readme.io/281f63457e28fc5c463be787c52c41176d0e3519cbfd81ea1ce60d24264bf34b-image.png)

  ![](https://files.readme.io/650b1faa0f302e6fb28c277f6f282e036e319c412ac2d3b1cbf47d06451ec233-image.png)

| **Field**              | **Description**                                                                                                                                    |
| ---------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Use for Whatsapp**   | The toggle will be default enabled in case it is an Interactions template and can be turned on in case the template it to be used for call events. |
| **Status**             | Choose whether to enable/disable a template                                                                                                        |
| **Name**               | The **name of the template** should be the **same as Meta**. We don’t support special characters in name,                                          |
| **Template Type**      | Choose ‘WhatsApp’ for live chat or any other type for using the template for missed/answered calls.                                                |
| **SMS Text Type**      | Keep it default as 'Text (For English)                                                                                                             |
| **Media Link**         | Choose the media type (if any) included in the header                                                                                              |
| **Path URL**           | Enter a public URL (website/Google Drive/OneDrive) that you want to include in the header.                                                         |
| **Message**            | The **body of the template** will be the **same as Meta**.                                                                                         |
| **Template Priority**  | Choose a number from -100 to 100 to manage the order of the agent template list. The lowest number (-100) will have the highest priority.          |
| **Short URL Campaign** | Enter the URL only if you are using the same template for SMS & WhatsApp                                                                           |
| **Destination URL**    | Enter the URL only if you are using the same template for SMS & WhatsApp                                                                           |
| **Language**           | Choose the same language of the template as selected on Meta                                                                                       |
| **WhatsApp Number**    | WhatsApp number for which you have created the template on Meta.                                                                                   |

* Fill in the required details as per the above field description and click on **Save**.